Water meters are important instruments we use to track water consumption and charge for water usage. Water meter installation is required during the construction phase and prior to occupancy of a building.

Your water meter is located inside your house or business. Water meters are read monthly. If you notice your water bill is larger than normal:

  • Check all toilets, faucets, humidifiers, filtration systems, water softeners and outside taps for drips or continuous flow
  • Turn off all water fixtures and listen for running water


Water Meter Permit Request

A Water Meter Permit Request must be completed and submitted to our Utilities department for approval prior to booking an appointment.

Water Meter Permit Request Form  

Information Package for Home Builders and Contractors

Notice to Contractors for residential homes


Water meter installation requirements

A building is ready for a new water meter when:

  • the service line has passed all necessary tests and procedures according to our new water line commission guidelines for commercial, industrial and/or multi-family installs;
  • the service line has been flushed and free of any sediment or rocks;
  • the building is heated to prevent freezing of water lines and the water meter;
  • water is turned on to the meter setting so that the water meter can be tested for leaks after installation;
  • the water meter setting meets our Water Meter Setting Standards and Guidelines

Water meter setting standards and guidelines

Booking a water meter installation appointment

A water meter must be installed before occupancy will be granted. Our Utilities department is available for water meter installations from 9:00 a.m. until 3:45 p.m. Monday to Friday.

If a plumber has installed the water meter 1.5" (40 mm) or larger, an appointment needs to be set-up with our Utilities department so the water meter and bypass can be secured and tested.

Utilities will need access to the building. If the building is locked, please provide a builder's key, lockbox code, garage code or have an adult available to meet with a Town operator at the site of the installation.

If any Town requirements are not met, the operator will refuse to install the water meter. If this occurs, the builder will need to make another appointment and expect a charge for each subsequent visit by a Town operator.

Commercial, industrial, and multi-family installations

The Water Meter Request Permit must be completed and submitted to our Utilities department no later than thirty business days prior to the occupancy date to allow for water meter delivery from the supplier. 

Single family residential, condominiums and row/townhouse installations

The Water Meter Request Permit must be completed and submitted to our Utilities department no later than fifteen business days prior to expected occupancy date.