You can set up services within the Town for utilities (water and garbage).

You can set up power and electricity services to your home by contacting a private supplier. Please visit Utilities Consumer Advocate for a list of local providers.

Utilities

The Town provides water, sewer, stormwater & household waste (garbage, organics, and recycling) services.

Flood Mitigation 

Apply for Utilities
 You can apply for utilities (water and garbage):
Billing concerns

Stony Plain has moved to a variable rate for utilities. Your bill is based solely on consumption. It encourages the conservation of water and distributes the cost more equitably among residents. Check your meter often and visit Waterways to learn how to reduce your bill.

The change to the method of billing for water and sewer does not raise any additional revenue for the Town. 

Billing inquiry

Estimate your Utility Bill

Try our utility bill calculator to estimate your upcoming bill.

Utility Bill Calculator 

Pay for a Utility Bill
You can pay for your utility bill:
  • In person at Town Office;

  • Online: You can pay through online banking. Choose Stony Plain Utilities as the payee. Type your utility account number as the account number;

  • With automatic payments: Fill out the automatic payment form. You will need a void cheque or banking information. You can drop off your completed form or email it to us.

 

View your bill online

 You must register to view your bill. To get your User ID, please contact Town of Stony Plain main line.

Water issues

Your water comes from Edmonton through a series of pipes to the Town reservoirs. Pump stations pump the water through water main lines to all residents and businesses. Water is tested weekly for bacteria and chlorine.

Dirty tap water

Your dirty/cloudy tap water may be caused from:

  • Water main flushing;
  • Work on the main water line;
  • Water main breaks.

If you notice dirty/cloudy water, run the cold water tap in your bathtub or outside tap for about 30 minutes or until your water runs clear.

Fire hydrants

Only authorized personnel can use fire hydrants.

Town fire hydrants are silver and red. Private fire hydrants are yellow.

You can report issues with Town hydrants such as:

  • Leaking water;
  • Vandalism;
  • Damage;
  • Missing caps.

You may not plant or build anything within one meter of a hydrant.

Report It

Leaking hot water tank

Contact a plumber to check your water tank.

Low or high water pressure

Most water pressure problems are local to your home. Town water pressure is 50 psi.

Low Pressure at one Fixture

Check if the valve for the tap or toilet is open (located under the sink or behind the toilet), make sure the screens on the taps are clean.

Low Pressure with all Fixtures

  • Check that your valves on the water lines are wide open (including the valve where the water enters your home).
  • Check your pressure-reducing valve (located where the water line enters your home) Contact a plumber for assistance.
  • Check for leaks inside your home at faucets, toilets, hot water tank, or the outside water tap.
  • Ask your neighbours if they have low water pressure. Contact us if everyone has low pressure.

High pressure

  • Have your pressure-reducing valve checked;
  • Ask your neighbour if they have high water pressure. Contact us if everyone has high pressure.

Water service shut off/turn on

Public Works can shut off /turn on your water in an emergency or if you need plumbing repairs. The fee for this service will be added to your monthly utility bill.

Water leaks on private property

You are responsible to repair leaks starting from your cc valve (near the property line) to your house. You may have a water leak if you notice:

  • Water is coming out of the ground in your yard;
  • Areas of your property are always soggy and wet;
  • Patches of grass which stay greener than the rest of the lawn;
  • You can hear water running even when taps are turned off.

Water leaks on Town property

You can report leaks on Town property or contact Public Works.

Report It

Blocked drains

You are responsible for blocked drains in your home.

Many items cause sewer blockages, even flushable items. These items should never be flushed or poured down the drain:

  • Fats, oil, and greases;
  • Feminine hygiene products;
  • Baby or cleaning wipes;
  • Cotton balls or swabs;
  • Band-aids;
  • Disposable diapers;
  • Dental floss;
  • Cat litter.

You can store fats and grease in disposable containers and put them in the garbage.

Businesses must install and maintain grease traps. Grease must be disposed of properly.

Water meters

Your water meter is located outside your house or business. Water meters are read monthly. If you notice your water bill is larger than normal:

  • Check all toilets, faucets, appliances (including air conditioners) and outside taps for drips or continuous flow;
  • Turn off all water fixtures and listen for running water;

View water conservation tips

10 tips to conserve water at home:

Watson the Waterdrop

  1. Turn off the tap while brushing your teeth. Water comes out of the average faucet at 6 litres per minute. Don’t let all that water go down the drain while you brush! Turn off the faucet after you wet your brush, and leave it off until it’s time to rinse.
  2. Turn off the tap while washing your hands. Do you need the water to run while you’re scrubbing your hands? Save a few gallons of water and turn the faucet off after you wet your hands until you need to rinse.
  3. Fix your leaks. Whether you do it yourself or hire a plumber, fixing leaky faucets can mean big water savings.
  4. Cut your showers short. Older shower heads can use as much as 45 litres of water per minute. Speed things up in the shower for some serious water savings.
  5. Choose efficient fixtures. Aerating your faucets, investing in a low-flow toilet, choosing efficient shower heads, and opting for a Water Sense rated dishwasher and washing machine can add up to big water savings.
  6. Don’t run the dishwasher or washing machine until it’s full. Those half-loads add up to a lot of wasted water.
  7. Install a rain barrel. Rainwater harvesting is a great way to keep your plants hydrated without turning on the hose or sprinkler.
  8. Flush with less. Older toilets use a lot of water. You can reduce your usage by sinking a milk jug of water in the toilet tank or turning the screw on the arm to reduce the amount the tank fills. Do NOT use a brick, because it will break down and the sediment can damage your tank.
  9. Water outdoor plants in the early morning. You’ll need less water, since cooler morning temperatures mean losing less water to evaporation. It’s not a great idea to water in the evenings, since this can promote mold growth.
  10. Water your garden with a watering can rather than a hose. A hose can use as much as 1,000 litres of water an hour. Mulching your plants (with bark chippings, heavy compost or straw) will reduce evaporation and save water.