Utilities and Water

On March 25, 2020, Town Council approved the waiver of late payment penalties charged on utility billings for 90-days to provide relief to residents and businesses struggling with the impacts of COVID-19.

Cut-off notices and utility cut-offs are suspended for a 90-day period to ensure everyone has access to services.

Please note that you will continue to receive your utility bill each month. We encourage you to pay your bill if possible, however, you have until June 30, 2020 to pay the accumulated amount without penalty. 

• By phone or in person at Town Office

• Fill out the Utility Application Form and email it to the Utilities Clerk.

Stony Plain has moved to a variable rate for utilities. Your bill is based solely on consumption. It encourages the conservation of water and distributes the cost more equitably among residents. Check your meter often and visit  to learn how to reduce your bill.

The change to the method of billing for water and sewer does not raise any additional revenue for the Town. 

Billing inquiry

Try our utility bill calculator to estimate your upcoming bill.

Utility Bill Calculator 

You can find the stormwater fee on your utility bill.  The monthly rates are as follows:

• Residential: $8.59
• Multi-Residential: $6.18
• Non-Residential: $36.94
• Large Non-Residential: $40.59

Before 2020, stormwater maintenance and repair costs were included in your property taxes, based on the assessed value of your home. A portion was also collected through sanitary sewer rates.

After the flooding events of 2019, the decision was made to separate this fee out and charge a "per door" fee to fund needed improvements.  

The storm rate fee comes into effect on January 1, 2020. You will see this rate on your February bill.

Why did we move to the Stormwater Utility Fee?

• The stormwater utility is a more transparent and fair way to fund the stormwater system

• All properties that use stormwater services are now contributing; this is similar to the water and sewer utilities. This creates a fair and equitable system, user pay philosophy
• Vacant properties that do not have structures, farmland and properties within the town limits that do not have storm system adjacent to property will no longer contribute
• Having a Stormwater utility has been identified as a best practice by the Federation of Canadian Municipalities
• Stormwater Utilities have been commonly used for many years in US cities, and increasingly adopted across Canada over the past several years.  Most municipalities in the tri region area are now implementing new procedures to implement this starting in 2020

• In person at Town Office;

• Online: You can pay through online banking. Choose Stony Plain Utilities as the payee. Type your utility account number as the account number;

• With automatic payments: Fill out the automatic payment form. You will need a void cheque or banking information. You can drop off your completed form or email it to us.

• To cancel automatic payments: Fill out the automatic payment cancellation form. You can then email the form to us.

 You must register to view your bill. To get your User ID, please contact Town of Stony Plain main line.

Water issues

Your water comes from Edmonton through a series of pipes to the Town reservoirs. Pump stations pump the water through water main lines to all residents and businesses. Water is tested weekly for bacteria and chlorine.

Water meters

Your water meter is located inside your house or business. Water meters are read monthly. If you notice your water bill is larger than normal:

• Check all toilets, faucets, appliances (including air conditioners) and outside taps for drips or continuous flow;
• Turn off all water fixtures and listen for running water;

10 tips to conserve water at home:

1. Turn off the tap while brushing your teeth. Water comes out of the average faucet at 6 litres per minute. Don’t let all that water go down the drain while you brush! Turn off the faucet after you wet your brush, and leave it off until it’s time to rinse.
2. Turn off the tap while washing your hands. Do you need the water to run while you’re scrubbing your hands? Save a few gallons of water and turn the faucet off after you wet your hands until you need to rinse.
3. Fix your leaks. Whether you do it yourself or hire a plumber, fixing leaky faucets can mean big water savings.
4. Cut your showers short. Older shower heads can use as much as 45 litres of water per minute. Speed things up in the shower for some serious water savings.
5. Choose efficient fixtures. Aerating your faucets, investing in a low-flow toilet, choosing efficient shower heads, and opting for a Water Sense rated dishwasher and washing machine can add up to big water savings.
6. Don’t run the dishwasher or washing machine until it’s full. Those half-loads add up to a lot of wasted water.
7. Install a rain barrel. Rainwater harvesting is a great way to keep your plants hydrated without turning on the hose or sprinkler.
8. Flush with less. Older toilets use a lot of water. You can reduce your usage by sinking a milk jug of water in the toilet tank or turning the screw on the arm to reduce the amount the tank fills. Do NOT use a brick, because it will break down and the sediment can damage your tank.
9. Water outdoor plants in the early morning. You’ll need less water, since cooler morning temperatures mean losing less water to evaporation. It’s not a great idea to water in the evenings, since this can promote mold growth.
10. Water your garden with a watering can rather than a hose. A hose can use as much as 1,000 litres of water an hour. Mulching your plants (with bark chippings, heavy compost or straw) will reduce evaporation and save water.