Utilities and Water

The Boil Water Advisory remains in place for residents in the red area. Crews continue to send water sample for testing by AHS. Water pressure levels have been restored to full capacity.

A portion of the Boil Water Advisory has been lifted after receiving results from AHS testing. The residents in the Green area in the image below are able to resume regular use of water.

Residents in the Red area are still under a Boil Water Advisory and will continue to experience low water pressure as flushing continues. These residents can expect to be under a Boil Water Advisory for another 7 days. The residences in a boil water advisory include 57 to 65 Umbach Road, and 53, 55, 67, 69, 71, 73 Umbach Road.

Unfortunately, a third break has been identified in the vicinity of 75 Umbach Road. This repair will require an additional shut off to the water supply in the area starting at June 12 at 8 am. The affected homes are being notified with a door knocker today.

The Boil Water Advisory Remains in effect for the previously identified areas as we are continuing to flush the system and test the water.  Hopefully we can lift the boil water for most affected residents in a couple days, pending acceptable tests.

The residents in the June 12 shut down area will be back to square one on the boil water.  We will have more of an update on that timeline following repairs tomorrow.

Repairs have been completed and the water is back on. Crews are flushing the lines and taking water samples. The affected area from the pervious update has expanded, please see the image below for the current area. 

• A Boil Water Advisory is in effect for residents in the affected area on Umbach Road (see image below) , and may last up to a week, pending bacteriological test results.
• Crews will be in the area on June 11 collecting water samples to submit to AHS for testing.

For updates, residents may check back on this page.

Water service has been restored to affected residences as of 6:15 PM on June 9, and affected residents are reminded:

• A Boil Water Advisory is in effect for residents in the affected area on Umbach Road (see image below) , and may last up to a week, pending bacteriological test results.
• Door knockers with Alberta Health Services (AHS) instructions on how to safely use water during a boil water advisory have been delivered to affected residences. For more information, read the AHS FAQ

Town crews will be continuing work on June 10, and additional residences may be affected. For updates, check back to this webpage.

Town crews were unsuccessful in repairing the water break live, and had to shut off the water to 31 residences at 2 PM on June 9. There is still an affected valve that must be replaced, and work will continue tomorrow, June 10. Because water has been shut off, mud and other contaminants had an opportunity to flow into the pipes. Because of this:

• A Boil Water Advisory is in effect for residents from 24 to 51 and 58 to 82 Umbach Road, and may last up to a week, pending bacteriological test results
• Door knockers with Alberta Health Services (AHS) instructions on how to safely use water during a boil water advisory have been delivered to affected residences. For more information, read the AHS FAQ 

On June 9, 2025 a water line break has been identified in at 75 Umbach Road. Crews are working to repair the break. There is a potential for 53 Homes to be affected, residents that may be affected have received a door knocker with information. Updates will be posted as the situation changes.

• By phone or in person at Town Office

• Submit a Utility Application form online

Utilities Application Form

You can cancel your utility account (water and garbage):

• By phone or in person at Town Office
• Submit a Utility Cancellation form online

Utility Cancellation Form

Stony Plain has moved to a variable rate for utilities. Your bill is based solely on consumption. It encourages the conservation of water and distributes the cost more equitably among residents. Check your meter often and visit the Tips for Conserving Water tab to learn how to reduce your bill.

The change to the method of billing for water and sewer does not raise any additional revenue for the Town. 

Billing inquiry

Try our utility bill calculator to estimate your upcoming bill.

Utility Bill Calculator 

You can find the storm water fee on your utility bill. The monthly rates are as follows:

• Residential: $24.70
• Multi-Residential: $17.80
• Non-Residential: $105.70
• Large Non-Residential: $116.15

Before 2020, storm water maintenance and repair costs were included in your property taxes, based on the assessed value of your home. A portion was also collected through sanitary sewer rates.

After the flooding events of 2019, the decision was made to separate this fee out and charge a "per door" fee to fund needed improvements.  

Why did we move to the Storm Water Utility Fee?

• The storm water utility is a more transparent and fair way to fund the storm water system

• All properties that use storm water services are now contributing; this is similar to the water and sewer utilities. This creates a fair and equitable system, user pay philosophy
• Vacant properties that do not have structures, farmland and properties within the town limits that do not have storm system adjacent to property will no longer contribute
• Having a Storm water utility has been identified as a best practice by the Federation of Canadian Municipalities
• Storm water utilities have been commonly used for many years in US cities, and increasingly adopted across Canada over the past several years.  Most municipalities in the tri region area are now implementing new procedures to implement this starting in 2020

• In person at Town Office

• Online: You can pay through online banking. Choose Stony Plain Utilities as the payee. Type your utility account number as the account number

• Credit Card payments accepted through our online services, to get your User ID, please call Town of Stony Plain at (780) 963-2151

• With automatic payments: Fill out the automatic payment form. You will need a void cheque or banking information. You can drop off your completed form or email it to us

• To cancel automatic payments: Fill out the automatic payment cancellation form. You can then email the form to us
• If you would like your monthly utility automatic payment plan to be debited from a new/different bank account, please complete the Replacement Cheque Form

You must register to view your bill. To get your User ID, please contact Town of Stony Plain at (780) 963-2151.

Town vs Property Owner Responsibilities

Tips for Conserving Water 

 10 tips to conserve water at home:

1. Turn off the tap while brushing your teeth. Water comes out of the average faucet at 6 litres per minute. Don’t let all that water go down the drain while you brush! Turn off the faucet after you wet your brush, and leave it off until it’s time to rinse.
2. Turn off the tap while washing your hands. Do you need the water to run while you’re scrubbing your hands? Save a few gallons of water and turn the faucet off after you wet your hands until you need to rinse.
3. Fix your leaks. Whether you do it yourself or hire a plumber, fixing leaky faucets can mean big water savings.
4. Cut your showers short. Older shower heads can use as much as 45 litres of water per minute. Speed things up in the shower for some serious water savings.
5. Choose efficient fixtures. Aerating your faucets, investing in a low-flow toilet, choosing efficient shower heads, and opting for a Water Sense rated dishwasher and washing machine can add up to big water savings.
6. Don’t run the dishwasher or washing machine until it’s full. Those half-loads add up to a lot of wasted water.
7. Install a rain barrel. Rainwater harvesting is a great way to keep your plants hydrated without turning on the hose or sprinkler.
8. Flush with less. Older toilets use a lot of water. You can reduce your usage by sinking a milk jug of water in the toilet tank or turning the screw on the arm to reduce the amount the tank fills. Do NOT use a brick, because it will break down and the sediment can damage your tank.
9. Water outdoor plants in the early morning. You’ll need less water, since cooler morning temperatures mean losing less water to evaporation. It’s not a great idea to water in the evenings, since this can promote mold growth.
10. Water your garden with a watering can rather than a hose. A hose can use as much as 1,000 litres of water an hour. Mulching your plants (with bark chippings, heavy compost or straw) will reduce evaporation and save water.

Frozen Water Pipes

Frozen water pipes can be an inconvenience and may sometimes interrupt your water supply. The first step in resolving the issue is to locate the frozen section of the pipe. If the pipe is frozen on your property, it is your responsibility to address the repair.

We recommend contacting a licensed plumber to assess the situation and pinpoint the frozen area. If needed, you may also contact the Town of Stony Plain’s Water Department for additional guidance:

• Phone: 780-963-2469 (Monday through Friday, 8:30 AM to 4:30 PM)
• After Hours: 587-341-2937

Prevent Frozen Pipes

During colder months, pipes in uninsulated areas are particularly vulnerable to freezing. Consider the following precautions to prevent pipes from freezing:

• Maintain an indoor temperature of at least 8°C in areas containing water pipes, particularly near the water meter.
• Seal any air leaks in the home and garage, especially in places where pipes are located.
• If you have water lines in the garage, keep exterior garage doors closed.
• Use insulation specifically designed for outdoor pipes to wrap any outdoor water lines.
• Turn off and drain water lines leading to outdoor faucets.
• For pipes located within cabinets, leave the cabinet doors open to allow warmer air to circulate.

If you’re planning an extended absence, it’s wise to shut off the main water valve and drain the system by opening a tap on the lowest level of the house. Additionally, consider having someone check on your home periodically to ensure the heat remains on and pipes are intact.

Thawing Frozen Pipes

If a pipe inside your home freezes, you may be able to thaw it yourself. Start by opening the tap closest to the frozen section and begin warming the pipe from that point. If you notice any leaks, contact a plumber immediately.

To safely thaw pipes, warm them gradually to prevent damage by:

• Wrapping pipes in warm towels
• Using a space heater to warm the room

Avoid Using These Methods to Thaw Pipes

To prevent pipes from bursting, do not use any of the following methods:

• Open flames, such as a blow torch, candle, or lighter
• Hair dryer
• Electric heating pad
• Space heater or other high-heat electrical appliance directly on pipes

Clog Stoppers

A silent crime is taking place in our plumbing systems, and we need your help to stop it. Join the CLOG STOPPERS, a dedicated team on a mission to keep our pipes safe and sound. Together, we can ensure that our wastewater systems remain free from the clutches of clogs and chaos! 

Visit Arrow Utilities to learn more!