Utilities and Water
Utilities
You can set up services within the Town for utilities including water and garbage. To set up power and electricity services to your home contact a private supplier. Please visit Utilities Consumer Advocate for a list of local providers.
Learn more about utility locates and water meters in Stony Plain.
The Town provides water, sewer and household waste (garbage, organics, and recycling) services.
Water Breaks
75 Umbach Road
UPDATE: June 17, 4:00 PM |
The Boil Water Advisory has been lifted! We appreciate your patience and understanding during this situation. |
UPDATE: June 16, 4:00 PM |
The Boil Water Advisory remains in place for residents in the red area. Crews continue to send water sample for testing by AHS. Water pressure levels have been restored to full capacity. |
UPDATE: June 13, 12:00 PM |
A portion of the Boil Water Advisory has been lifted after receiving results from AHS testing. The residents in the Green area in the image below are able to resume regular use of water. Residents in the Red area are still under a Boil Water Advisory and will continue to experience low water pressure as flushing continues. These residents can expect to be under a Boil Water Advisory for another 7 days. The residences in a boil water advisory include 57 to 65 Umbach Road, and 53, 55, 67, 69, 71, 73 Umbach Road.
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UPDATE: June 12, 5:45 PM |
The water has been restored to the area as of 5:00 PM June 12 and crews remained on site to monitor the situation. Water pressure has been intentionally reduce until some additional repairs may be completed on June 13. Residents will notice reduced water pressure in the area. The Boil Water Advisory is still in effect for all homes in the initial advisory area. We appreciate you patience while the repairs are completed and are working hard to restore full services as quickly as possible. |
UPDATE: June 11, 4:30 PM |
Unfortunately, a third break has been identified in the vicinity of 75 Umbach Road. This repair will require an additional shut off to the water supply in the area starting at June 12 at 8 am. The affected homes are being notified with a door knocker today. The Boil Water Advisory Remains in effect for the previously identified areas as we are continuing to flush the system and test the water. Hopefully we can lift the boil water for most affected residents in a couple days, pending acceptable tests. The residents in the June 12 shut down area will be back to square one on the boil water. We will have more of an update on that timeline following repairs tomorrow.
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UPDATE: June 10, 4:00 PM |
Repairs have been completed and the water is back on. Crews are flushing the lines and taking water samples. The affected area from the pervious update has expanded, please see the image below for the current area.
For updates, residents may check back on this page. |
UPDATE: June 9, 6:15 PM |
Water service has been restored to affected residences as of 6:15 PM on June 9, and affected residents are reminded:
Town crews will be continuing work on June 10, and additional residences may be affected. For updates, check back to this webpage. |
UPDATE: June 9, 3:30 PM |
Town crews were unsuccessful in repairing the water break live, and had to shut off the water to 31 residences at 2 PM on June 9. There is still an affected valve that must be replaced, and work will continue tomorrow, June 10. Because water has been shut off, mud and other contaminants had an opportunity to flow into the pipes. Because of this:
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UPDATE: June 9, 10:30 AM |
On June 9, 2025 a water line break has been identified in at 75 Umbach Road. Crews are working to repair the break. There is a potential for 53 Homes to be affected, residents that may be affected have received a door knocker with information. Updates will be posted as the situation changes. |
Why Choose E-Billing?
- Access and pay bills anytime, anywhere.
- Reduce paper waste.
- Track past bills and manage payments online.
Apply for Utilities | ||||||||||||||
You can apply for utilities (water and garbage):
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Cancel Utility Account | ||||||||||||||
You can cancel your utility account (water and garbage):
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Billing Concerns | ||||||||||||||
Stony Plain has moved to a variable rate for utilities. Your bill is based solely on consumption. It encourages the conservation of water and distributes the cost more equitably among residents. Check your meter often and visit the Tips for Conserving Water tab to learn how to reduce your bill. The change to the method of billing for water and sewer does not raise any additional revenue for the Town. |
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Estimate Your Utility Bill | ||||||||||||||
Try our utility bill calculator to estimate your upcoming bill. |
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Storm Water Fee | ||||||||||||||
You can find the storm water fee on your utility bill. The monthly rates are as follows:
Before 2020, storm water maintenance and repair costs were included in your property taxes, based on the assessed value of your home. A portion was also collected through sanitary sewer rates. After the flooding events of 2019, the decision was made to separate this fee out and charge a "per door" fee to fund needed improvements. Why did we move to the Storm Water Utility Fee?
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Pay for a Utility Bill | ||||||||||||||
You can pay for your utility bill:
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View Your Bill Online | ||||||||||||||
You must register to view your bill. To get your User ID, please contact Town of Stony Plain at (780) 963-2151. |
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Town vs Property Owner Responsibilities |
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10 tips to conserve water at home:
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Frozen Water Pipes |
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Frozen water pipes can be an inconvenience and may sometimes interrupt your water supply. The first step in resolving the issue is to locate the frozen section of the pipe. If the pipe is frozen on your property, it is your responsibility to address the repair. We recommend contacting a licensed plumber to assess the situation and pinpoint the frozen area. If needed, you may also contact the Town of Stony Plain’s Water Department for additional guidance:
Prevent Frozen Pipes During colder months, pipes in uninsulated areas are particularly vulnerable to freezing. Consider the following precautions to prevent pipes from freezing:
If you’re planning an extended absence, it’s wise to shut off the main water valve and drain the system by opening a tap on the lowest level of the house. Additionally, consider having someone check on your home periodically to ensure the heat remains on and pipes are intact. Thawing Frozen Pipes If a pipe inside your home freezes, you may be able to thaw it yourself. Start by opening the tap closest to the frozen section and begin warming the pipe from that point. If you notice any leaks, contact a plumber immediately. To safely thaw pipes, warm them gradually to prevent damage by:
Avoid Using These Methods to Thaw Pipes To prevent pipes from bursting, do not use any of the following methods:
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Clog Stoppers |
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A silent crime is taking place in our plumbing systems, and we need your help to stop it. Join the CLOG STOPPERS, a dedicated team on a mission to keep our pipes safe and sound. Together, we can ensure that our wastewater systems remain free from the clutches of clogs and chaos!
Visit Arrow Utilities to learn more!
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