The Town of Stony Plain maintains social media pages to provide platforms for information sharing and user engagement. The intention of these pages is to provide publicly accessible spaces where users can find information on Town events, programs, projects, and policies and provide their own feedback.

Pages are monitored during office hours from 8:30 AM to 4:30 PM (MST), Monday through Friday. Messages and comments sent outside of these hours may receive a response within the next three business days.

Moderation

Authorized moderators are responsible for monitoring and responding to comments and messages that pertain to the Town of Stony Plain within three business days. All comments posted and direct messages sent to our pages are moderated and subject to review as per the Social Media Policy. To ensure our social media pages remain welcoming and productive spaces, moderators may remove comments and take appropriate action regarding direct messages that violate the terms outlined below.

The Town welcomes commentary but will not tolerate comments or direct messages that are offensive to an individual or an organization, rude or harassing in tone, or abusive.

We reserve the right to remove comments or take appropriate action regarding direct messages that are:

  • Racist, hateful, sexist, homophobic, transphobic, contain slurs, or are otherwise contrary to the principles of the Canadian Charter of Rights and Freedoms
  • Abusive or rude in tone, either to Town staff or to other commenters
  • Aggressive, violent, threatening, or references to self-harm or harm of a third party
  • Negatively targeting and personally identifying, either about the poster, Town employee(s), elected official(s), or a third party
  • Encouraging of conduct that may or would violate the laws of relevant jurisdictions
  • Unproven or inaccurate accusations against individuals or organizations
  • Unproven or inaccurate factual claims
  • Obscene or pornographic
  • Posted for advertising purposes
  • Any other message that moderators believe does not add to the normal flow of debate and/or are specific to the post

Comments or direct messages meeting any of the above conditions may be removed, and appropriate action may be taken. Users who repeatedly and/or purposefully violate these rules may be temporarily or permanently prevented from accessing the Town’s social media pages. Users will be held accountable by a ‘three strike’ system wherein they will be banned from all Town pages after three recorded offenses.

While moderators do their best to ensure comments adhere to these rules, the Town is not able to moderate every inquiry. People should not assume information or links included in comments made by users on Town channels are factual, or that the opinions they contain are supported by the Town of Stony Plain.