Claims and Insurance

If you have incurred damage to your property or had an injury and you believe the Town may be responsible, the first step is for you to submit a claim. 

Depending on the type of claim, you may need to provide one or more of the following to prove your claim:

• Exact date of the incident
• Exact location (street address or intersection) of the incident
• Nature of injury or property damage
• Proof of your damage by collecting and submitting all relevant evidence, including names of witnesses and before/after photographs of the damaged area/injury
• Receipts for expenses incurred as a result of the incident
• Why you believe the Town is responsible for your loss

When submitting your claim to the Town, please fill out the eClaims form to the best of your knowledge and upload all relevant documents that support your claim.  If you are unsure how to file a claim, please contact claims@stonyplain.com.  You can expect an acknowledgement email within 3 business days of receiving the online claims form.  Review of claims submissions may take up to 60 days.

Submit a claim

Please note that the Town is not liable unless negligence is proven.

The Town will not be held responsible for your costs unless you can provide evidence the Town committed a negligent act or omission which resulted in injury or damage. Like most Canadian municipalities, the Town of Stony Plain only compensates when it is legally liable for the damage sustained. This approach helps to reduce costs for the taxpaying public - who ultimately bear the cost of these claims.

When an incident occurs, we suggest you contact your own insurer regarding any damages. Depending on the situation, you may be eligible for more compensation from your insurers than you can recover from the Town. If your insurer believes the Town is liable, they will deal with the Town on your behalf.

Whenever damage to Town property is caused by a third-party, the Town may seek recovery of the related costs from the responsible party (e.g., for damage to property such as street lights and hydrants).

Note: It is important that you make efforts to minimize damage to your property. If you do not, you may be held responsible for part of the damage cost.

An investigation begins upon receipt of your claim and the Town will strive to complete the investigation in a timely manner.  A final response will be sent within 60 days.

The Town strives to keep its roads in a reasonable state of repair and fix potholes promptly. Drivers should take particular care to watch for potholes during times of freeze-thaw and in the spring months.

Residents are encouraged to report potholes by contacting the Public Works Department through the online submission form. 

Note: Highways 779 (48 Street) and 628 (79 Avenue) are both operated by the Province. Please contact the Alberta Transportation contractor: Emcon Services Inc. (780) 449-0502

If you have experienced vehicle damage due to a pothole, do not continue to drive your vehicle if it is not operating properly. Have a licensed automobile mechanic inspect the damage. If you believe the damage will exceed your automobile insurance deductible, contact your own insurance representative for assistance. 

We suggest you contact your own insurer regarding any damages. Depending on the situation, you may be eligible for more compensation from your insurers than you can recover from the Town. If your insurer believes the Town is liable, it will deal with the Town on your behalf.

If you see a hazard, please report it to the Town through the Public Works online submission form or by contacting 780-963-2469. ‘Hazards’ are such things as potholes, heaved or cracked sidewalks, fallen tree branches, unlit traffic lights, damaged street signs, etc..