- March 2026: The current Online Services Portal will no longer be available
- April 2026: Utility bills issued in a new format
Tax, Utility, and Online Services
The Town of Stony Plain is moving to a new utility and tax billing system because the current system has reached the end of its life. For most residents, the transition will result in minimal disruption, with the main changes being a new bill format and the temporary removal of the existing online portal.
- Utility bills will look different starting in April 2026
- Bills will include more detailed usage information, and going forward will show month-to-month usage graphs
- The current Online Services portal will be permanently removed on March 12, 2026 with a new and improved online portal available later in 2026
- Account numbers will stay the same
- E-billing continues for those already signed up
- Payments can still be made:
- In person at Town Hall
- Through your bank
- By pre-authorized payment
- No late fees or penalties are expected due to the transition
Updates will continue to be shared on this page and through Town communications channels.
If you have questions, please visit Town Hall at 4905 51 Avenue or call 780-963-2151.
A new Online Services Portal will launch later in 2026, offering convenient access to your municipal accounts and services. It will also include enhanced features compared to the previous portal, giving residents more detailed information about their property taxes and utilities.
Through the portal, residents can:
- View utility account information
- Access property tax details
- Manage e-billing
- Make payments online
FAQs
Will my tax or utility account balance change?
No. All balances and payment histories are being transferred in full.
What if I see an error or discrepancy in my account?
Contact the Town immediately for a review and correction of any discrepancies.
Will we have copies of account receipts, monthly bills and annual tax statements?
Yes, historical data will be kept as per legal record retentions requirements.
Will my bank account information for pre-authorized payments change?
No changes will be made to your pre-authorized banking details. Your stored banking information and withdrawal dates will remain the same. For property taxes, this will be the 5th or 17th of the month, and the last day of the month as the final due date for utilities.
Pre-Authorized Tax Installment Payment Plans (TIPPS) will be adjusted in May and reflected on your tax notice to ensure your account is fully paid by December 2026.
Who do I contact with a question or concern?
If you have a question or concern, email info@stonyplain.com or call Town Office at 780 963 2151.
Contact Us
Town Office: 780 963 2151
Public Works: 780 963 2469
Email Us
Monday-Friday
8:30 AM to 4:30 PM
Public Works After Hours Emergency Line