Claims

If you feel you have incurred damage to your property or bodily injury as a result of the Town's negligence, we recommend you reach out to your insurance provider or legal counsel. If your insurer or legal counsel believes the Town is liable, they will deal with the Town on your behalf. 

If you choose to submit a claim directly to the Town, it is your responsibility to provide the Town with evidence as proof of your loss, including but not limited to the following: 

• Exact date of the incident
• Exact location (street address or intersection) of the incident
• Nature of injury or property damage
• Witness name(s)
• Photographs (before/after)
• Receipts for expenses incurred as a result of the incident
• Requested compensation
• Why you believe the Town is responsible for your loss
• Any additional information or documents relevant to supporting your claim

After you submit a claim, you can expect an acknowledgement email within 5 business days. Review of claims submissions may take up to 90 days.

If you need additional assistance filing your claim, please contact claims@stonyplain.com.

Please note that the Town is not liable unless negligence is proven.

The Town will not be held responsible for your costs unless you can provide evidence the Town committed a negligent act or omission which resulted in injury or damage. Like most Canadian municipalities, the Town of Stony Plain only compensates when it is legally liable for the damage sustained. This approach helps to reduce costs for the taxpaying public - who ultimately bear the cost of these claims.

Whenever damage to Town property is caused by a third-party, the Town may seek recovery of the related costs from the responsible party (e.g., for damage to property such as street lights and hydrants).

Note: It is important that you make efforts to minimize damage to your property. If you do not, you may be held responsible for part of the damage cost.

An investigation begins upon receipt of your claim and the Town will strive to complete the investigation in a timely manner.  A final response will be sent within 90 days.

The Town strives to keep its roads in a reasonable state of repair and fix potholes promptly. Drivers should take particular care to watch for potholes during times of freeze-thaw and in the spring months.

Residents are encouraged to report potholes by contacting the Public Works Department through the online submission form. 

Note: Highways 779 (48 Street) and 628 (79 Avenue) are both operated by the Province. Please contact the Alberta Transportation contractor: Emcon Services Inc. (780) 449-0502

If you have experienced vehicle damage due to a pothole, do not continue to drive your vehicle if it is not operating properly. Have a licensed automobile mechanic inspect the damage. If you believe the damage will exceed your automobile insurance deductible, contact your own insurance representative for assistance. 

We suggest you contact your own insurer regarding any damages. Depending on the situation, you may be eligible for more compensation from your insurers than you can recover from the Town. If your insurer believes the Town is liable, it will deal with the Town on your behalf.

If you see a hazard, please report it to the Town through the Public Works online submission form or by contacting 780-963-2469. ‘Hazards’ are such things as potholes, heaved or cracked sidewalks, fallen tree branches, unlit traffic lights, damaged street signs, etc..